Common questions we help with
- My order hasn’t arrived – most orders are dispatched within 24 hours. If it’s been more than 5 working days, contact us with your order number.
- I want a refund – you’re covered by our 90-day money-back guarantee.
- I was charged unexpectedly – we don’t run subscriptions. If you see a charge you don’t recognise, contact us and we’ll check it.
- I bought from another website – products from unofficial sellers aren’t from us, but we’ll still try to help.
How to make a complaint
- Phone: 0800 046 5977
- Email: support@gutrewild.co.uk
Please include your name, order number and a short description of the problem.
Our promise
Every complaint is read by a real person in our UK team. If you’re not satisfied with our response, you can ask for it to be reviewed by a manager.